Patient Center

Welcome to our Online Patient Center! Here you can get information about what to expect during your visit with Dr. Franken and Dr. Arnold as well as access to our online patient portal.

We want your visit to be as stress-free as possible. Our staff will do everything we can to make sure your experience is pleasant and convenient. If you have any questions about registration for RevolutionPHR please don’t hesitate to contact us.

Patient Portal

Hours

  • Monday
  • 8:30am - 5:00pm
  • Tuesday
  • 8:30am - 5:00pm
  • Wednesday
  • 10:00am - 7:00pm
  • Thursday
  • 10:00am - 7:00pm
  • Friday
  • 8:30am - 5:00pm
  • Saturday
  • 9:00am - 1:00pm
  • Sunday
  • Closed

What to Expect

When you visit our office, you will be warmly welcomed and we can answer any questions you may have about completing the paperwork so that Vision Care Associates may see you. Our team will work together to evaluate your eyes and provide relevant eye care treatment information, review your vision benefits and payment options, fit you for glasses or contact lenses, and focus on exceeding all of your expectations. If at any time you have questions about the process or your specific health information, please ask.

Payment Options

Vision Care Associates believes in providing the best value for you and your family. We have products and pricing that aims to accommodate all budgets and our office participates in most insurance programs. For patients who have little or no vision insurance coverage, flexible payment programs may be arranged. To learn more about our payment options, please call our office directly.

Our office accepts cash, check, and major debit and credit cards including MasterCard and Visa, as well as Care Credit.

Don’t forget to use your:

  • Flexible Spending Plans
  • Health Savings Accounts (HSA)
  • Medical Savings Accounts (MSA)
  • Cafeteria Plans for most of your eye care needs

All of the above plans can be used for all your eye care and eyewear needs, including eyeglasses, contact lenses, routine office visits and medical office visits.

Care Credit

The Care Credit card is available to help people pay for health care expenses, often with an introductory period that is interest-free. We accept Care Credit for all of our services on balances over $200. To learn more or apply for the card, visit Care Credit here.

Vision Insurance

  • VSP – Vision Service Plan
  • Eyemed – Surrency
  • Superior
  • Humana Vision Care Plan
  • Vision Care Direct (VCD)
  • Medicaid / KanCare
  • United Healthcare – Opticare
  • Sunflower – Opticare
  • Amerigroup – Ocular Benefits
  • Spectera

Medical Insurance

  • Aetna
  • BCBS
  • Cigna
  • Coventry
  • Humana PPO Plan
  • Medicaid / KanCare
  • United Healthcare – Opticare
  • Sunflower – Opticare
  • Amerigroup – Ocular Benefits
  • Medicare
  • Preferred Health
  • TriCare
  • United Healthcare

VCA accepts most insurance plans. Call our office and we’ll be happy to check your benefits for you.

Out of Network Benefits

If our doctors are not listed as a provider for your vision plan or health insurance, let us check your benefit for you. Even if we are not listed as a provider, you may still be able to see us for your eye care needs and receive benefits from your insurance company to reduce your out-of-pocket expense.

If your insurance company allows an out-of-network benefit, simply bring in a claim form when you come in for a comprehensive eye health evaluation or to purchase eyewear. We will be happy to assist you in filling out the claim form and provide any necessary documentation.

Today’s health care environment has become more confusing and complex. Understanding your health insurance and vision benefit is not as easy as it once was. Our practice has provided this information to untangle and clarify many misconceptions about third party care and your vision.

It is important for all patients to understand a fundamental principle about the third party insurance. Unless your provider (doctor or health care facility) specifically takes assignment of benefits, the patient is ultimately responsible for any non-covered services and their charges. The insurance relationship is between the patient and the insurance company not between the patient and the provider.

Many common vision insurance programs only cover the vision part of the overall eye health examination. There are two distinct and important elements to every visit to our office. First, the most important aspect of your visit is to provide you with a comprehensive, thorough medical examination of your visual system. Many eye diseases that affect your vision have little or no symptoms until the problem has become sight-threatening. Routine eye health examinations are critical to prevent debilitating eye disease such as diabetes and glaucoma, to name a few. Secondly, each comprehensive medical eye exam will include a vision component to analyze and prescribe, if necessary, eyewear or contact lenses to correct your vision.

It may be necessary for your doctor to perform additional special testing to ensure the overall health of your eyes. Some of this additional testing may not be covered as part of your vision benefit. Payment for these additional special tests is the financial responsibility of each patient. You will always be notified if additional charges will apply before any testing is performed.